Safeguarding and Child Safety Policy

ReMarkAble is an educational technology service used by children, families and education organisations. This policy applies to our product design, staff, contractors, support activity, school accounts, direct accounts and information submitted to the platform.

ReMarkAble does not replace a school's statutory safeguarding arrangements and does not provide teaching supervision or pastoral care. We nevertheless accept responsibility for making our own service safe, responding appropriately to concerns we receive, cooperating with controllers and authorities, and not designing away foreseeable safeguarding risk.

Our approach takes account of Keeping Children Safe in Education 2026 in England, the ICO Children's Code, applicable data-protection law and the DfE generative-AI product safety standards. Schools elsewhere in the UK must also apply the safeguarding guidance for their nation.

• There is no user-to-user social feed or private messaging function.
• School feedback is held for staff review and is not shown to a pupil until authorised staff release it.
• School access is role-based; pupils see their own released information and authorised staff see only the scope assigned to them.
• Under-13 direct accounts are blocked from assessment processing until parent or guardian consent is verified.
• Administrative and support access is restricted and logged proportionately.
• AI output is labelled as advisory and must not be the sole basis for a high-stakes decision about a child.
• Pupil work is not used to train public or third-party foundation models.

ReMarkAble school workflows can link work to a pupil name or school reference; we do not claim that all work is anonymous. Schools should use the least identifying information that remains operationally useful, avoid including unnecessary faces, contact details, medical information or safeguarding records, and use a first name and initial or internal reference where appropriate.

A pupil may nevertheless include a disclosure or sensitive fact in ordinary schoolwork. ReMarkAble does not promise that automated marking will reliably recognise safeguarding content and should not be used as a monitoring or disclosure-detection system.

Staff and contractors must not ignore a credible concern encountered through a report, support case, quality review or security investigation. They must follow this process:

• Do not investigate the allegation, contact the child privately or promise confidentiality.
• Record the minimum necessary facts, the source, time, immediate action and decision-maker in a restricted incident record.
• Preserve relevant evidence without copying it into unnecessary systems or ordinary support notes.
• Escalate promptly to the ReMarkAble Safeguarding Lead or nominated deputy.
• Where a school account is involved, contact the school's DSL or nominated safeguarding contact unless doing so could increase risk, prejudice an investigation or conflict with official advice.
• Refer to emergency services, children's social care, police or another competent authority where the risk or law requires it.
• Restrict access, suspend functionality or preserve an account where proportionate to protect a child or evidence.

Concerns about ReMarkAble, harmful output, misuse, unauthorised access or information encountered on the platform should be emailed to support@remarkableai.co.uk with the subject “Urgent safeguarding or child safety concern”. Do not send additional copies of a child's work unless requested through a secure route.

We acknowledge that report, restrict access where necessary, and route it to the Safeguarding Lead. We may not be able to tell the reporter every action taken where confidentiality, another person's rights or an official investigation prevents this.

• Personnel must receive role-appropriate child-safety, privacy and incident-escalation instruction before handling pupil content.
• Personnel must use approved business systems and must not download, retain or share pupil content for personal purposes.
• Personnel must not initiate personal contact with a child, move a conversation to a personal channel, or form an inappropriate relationship through information obtained from the service.
• Support communications with a child must be limited to the service issue, recorded in an approved system and involve the school or parent where appropriate.
• Suspected misconduct is escalated, access is restricted and external reporting is made where required.

Marking output may contain mistakes, inappropriate wording or unintended inferences. Teachers must review output for accuracy, age suitability, bias and safeguarding implications before formal use. ReMarkAble tests changes proportionately and provides routes for staff to correct, withhold or report output.

The service must not be used as the sole evidence for a disciplinary action, special educational needs decision, predicted grade, placement, exclusion, referral or other decision with a significant effect on a pupil.

Safeguarding records are personal data and may include special-category or criminal-offence data. Access is restricted, disclosure is need-to-know, and retention is based on the nature of the concern, legal requirements and advice from the relevant authority. Data-protection law does not prevent necessary and proportionate information sharing to protect a child.

General handling is described in the Privacy Policy.

The ReMarkAble Safeguarding Lead owns this policy, maintains the restricted incident process and reports material risks to company leadership. Product, support and data-protection owners must be involved where a concern affects their controls.

This policy is reviewed at least annually and sooner following a material incident, significant product change, new age group, new communication feature or relevant legal or statutory-guidance change.